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Consumer & Customer

There are many laws governing trade between businesses and consumers, unfortunately on occasion these laws become the focus of dispute. Premier Solicitors can aid both businesses and customers in relation to any problems relating to consumer law and we can even advise on how to avoid such problems. Our experienced solicitors offer a prompt, efficient, and practical service and we pride ourselves on providing the best cost-effective solution in drawing your matter to a satisfactory conclusion.

We have vast experience in dealing with a variety of disputes in all areas of Consumer law; some of the most common areas of consumer law are set out below.

Sale of Goods

Under The Sale of Goods Act 1979 (as amended) businesses must ensure that goods sold to consumers are ‘of satisfactory’ quality, which means that they have no major defects and, in some cases, that they are free from minor and cosmetic defects. The goods must fit any description of them given in any advertisement or orally and be fit for any obvious or specific purpose which the consumer has made clear on purchase.

Supply of Goods

The Supply of Goods and Services Act 1982 requires that businesses providing a service must ensure that their work is done to the standard and price agreed. In cases with no such agreement, the work should be carried out to a reasonable standard, at a reasonable cost and within a reasonable time. What is ‘reasonable’ is open to interpretation and will depend upon what other suppliers would have done in the same situation. For this reason Premier Solicitors believes that it is always better to have a written contract in place, and our lawyers can assist with the drafting or reviewing of such contracts.

Consumer Protection

The Consumer Protection Act 1987 provides for compensation for damage to property, injury or death cause by a faulty product. This means that manufacturers, producers, or importers, and in some circumstance the retailer may be liable.

We understand that claims of a personal injury and product liability are often serious, and can offer knowledge and expertise in claims of this nature.

Unfair Contract

The Unfair contract Terms Act 1977 and unfair Terms in Consumer Contracts Regulations 1994 allows consumers to object to unfair or unreasonable terms in contracts which they have entered into.

Premier Solicitors has expertise in liaising with the Office of Fair Trading to ensure that businesses’ terms and conditions are not considered unfair or unreasonable and can assist in any situation.

We have a team of experienced solicitors who are able to cover a comprehensive range of County Court and High Court claims and defences ranging from small claims matters to multi-million pound international disputes and we would be delighted to assist you or your business in this area of law.

Call us today on 01234 35 80 80 to speak to a member of our qualified team.

Consumer Lawyers Office Bedford

Arrange to meet one of our understanding Lawyers at our office in Bedford.


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